Many political leaders, who visited the city during the campaign for the Assembly elections, promised to make Mangalore the next Information Technology (IT) destination in the State. Has the IT bug bitten Mangalore already? Or is the city on the ...

Mangalore’s skyline tells the story of the breezy beach city slowly turning into a BPO hub. The mushrooming of hi-rise buildings house a growing number of Business Process Outsourcing units. With the starting of the Software Technology Park o f ...

The primary reason for this minuscule share is the inability of Indian BPOs to provide clients with multi-channel solutions (e-mail, chat and fax). With increasing price pressure in the voice segment, from larger local and international competitors (think Philippines and ...

Indian BPO outfits use IT for everything from VoIP to forecasting when their best agents need to be at their desks to handle workload peaks says Abhinav Singh A California businessman calls the airline to find out if his morning flight ...